Customer Support

TeleResults provides ongoing support to ensure existing customers have an optimal experience at all times and derive continuous value from their TeleResults solutions.

Available services include:

Updates

As part of our support service, applications are updated as new versions become available.

Free Support

To help facilitate a smooth roll-out, our support staff is available at 1 (800) 909-9625 or via email for the first 60 days after deployment, at no additional charge.

Paid Support

Our standard customer support plan includes fast, responsive phone support from our toll-free number or by reporting problems via email. Staff is available to answer questions and address issues Monday through Friday (excluding holidays), from 7:30 am to 6:30 pm PST, and can be reached at 1 (800) 909-9625.

Standard yearly support contract

Full support, which includes routine maintenance, service, and application and database upgrades, is provided during regular business hours.

Premium Support

This annual plan offers around-the-clock telephone support (24 x 7) at an additional charge.